Online warehouse management service, receive-storage-pack-ship, complete in one place

Cash on delivery service will deduct the fee only when collecting money from the customer at the destination.

COD SERVICE

Service fee

*Note

• COD service provides a maximum delivery value of 50,000 baht/bill.
• The cash on delivery fee cannot be refunded in any case and does not include VAT.

Terms of service and delivery

1. Customers must link their bank to the NiM Application to transfer money for products from the destination customer.
2. Creating a COD delivery bill can be done via the NiM Application or by sending it in person at a branch nationwide.
3. Siam Commercial Bank account transfers the product cost back within 3 business days. Other bank accounts transfer the money back within 5 business days.
4. In the event that the sender cannot contact the destination customer, the company will arrange to deliver the product no more than 3 times.
5. In the event that the destination customer refuses to receive the product or cannot make the delivery appointment on time, the company will return the product without surcharges for shipping and COD fees. Customers can come to pick up the product at the delivery service point.
6. In the event that the delivery is unsuccessful, the sender does not have to pay a fee but must pay the shipping cost back to the sender.

Temperature-controlled shipping from origin to destination, where customers prepare products, cooling materials and pack products in foam boxes with their own equipment.

Fresh Food Service (foam box)

Terms of Use Fresh Food Service (foam box) and Product Warranty

The sender acknowledges and accepts the terms and conditions for receiving and sending goods and parcels as specified below.

1. The company reserves the right not to guarantee the product in case the customer packs ice in a foam box and uses cooling materials such as crushed ice, tube ice, ice cubes, etc.
2. The company reserves the right not to accept the transportation of temperature-controlled products packed in boxes that are not of good quality, are not suitable, are modified, invented, or are not tightly closed, and the total weight of the product and packaging exceeds 40 kilograms.
3. The company does not accept the transportation of any illegal items.
4. The company reserves the right not to guarantee products that expire within 5 days from the date of delivery / products or food packed in unsuitable containers.

• In the event that the end customer refuses to accept the product, Seal Express will return the product to the customer and charge the shipping fee equal to the outbound trip.
• Seal Express is not responsible for any damages resulting from delays in transportation caused by traffic jams, accidents, riots, protests, robberies, natural disasters, deteriorated products by the product itself, or unavoidable circumstances. Temperature-controlled products are delivered from origin to destination. The customer will prepare the product, cooling materials, and pack the product in a foam box with the customer's own equipment.

Transporting refrigerated goods at 0 - 8 degrees Celsius and frozen goods at temperatures below -15 degrees Celsius using closed vans to control the temperature.

Cold chain service terms

Chilled and frozen products are the same price

- The above price is calculated from the total weight/bill (multiple boxes can be sent per bill). The maximum number of boxes is 10 boxes/bill.

- The product packaging box must be a new box that is moisture-resistant only.

- The longest side of the box must not exceed 55 hours.

- The product must have an appropriate temperature according to the type before shipping.

- Chilled type must have a temperature between 0-8 degrees Celsius. The sender must keep the product temperature below -8 degrees Celsius for at least 8 hours before shipping.

- Frozen type must have a temperature below -15 degrees Celsius. The sender must keep the product temperature below -15 degrees Celsius for at least 8 hours before shipping.

- The product sent must have a storage life of at least 5 days before the expiration date.

Deliver the goods yourself at the service point, weight not exceeding 40 kg./bill

Destinations in remote areas have an additional service charge of 50 baht/bill

- Damage insurance up to 2,000 baht/bill

**Conditions are as determined by the company

- Refrigerated and frozen products are the same price

- The longest side of the box must not exceed 55 cm.

- The above price is calculated from the total weight/bill (1 bill can send multiple boxes). The maximum number of boxes is not more than 10 boxes/bill

Calling for a car to pick up parcels at your home is another service that provides convenience to customers. You can choose a specific date and time.

🚚 Cold Chain Door-to-Door Pickup Service

Convenient, Safe, and Reliable – by Seal Cold Chain

Seal Cold Chain offers temperature-controlled logistics with a door-to-door pickup service, making it easier than ever to ship chilled or frozen products without leaving your home.
Customers can schedule the pickup date and time based on their convenience.
Ideal for a wide range of items including fresh produce, ready-to-eat meals, chilled food, frozen meats, and seafood – from online sellers to large-scale businesses.

📌 Service Types Available

Chilled Products (CHILLED)

• Temperature: 0 – 8°C

• Condition: Products must be pre-chilled for at least 6 hours before pickup

Frozen Products (FROZEN)

• Temperature: Below -15°C

• Condition: Products must be pre-frozen for at least 12 hours before pickup

📦 Shipping Requirements

• Maximum box length: 55 cm

• Weight limits:

  • At service point: Up to 40 kg/box

  • Door-to-door pickup: Up to 30 kg/box

• Maximum: 5 boxes per bill

• We do not accept items that expire or perish within 3 days from the shipping date

✅ Recommended Packaging

We recommend using cardboard boxes designed for temperature-controlled products.
These boxes are durable, resistant to moisture, and help maintain product temperature during transit.

📍 Service Area & Inquiries

You can check service availability and get support through these channels:

• Facebook Messenger

• LINE Official Account

• Seal Cold Chain Mobile Application:
    📱 Available on iOS (App Store)
    📱 Available on Android (Google Play)

Cooler bags, cardboard boxes used to control the temperature of refrigerated/hardware vehicles, gel ice packs